• Provides direct client services, to include the following as appropriate: energy assistance, emergency food pantries, homeless prevention and intervention, personal emergency response systems, surplus food distribution, and other community services.
• Interviews applicants for all emergency crisis and energy programs and completes applications providing all necessary verification forms and program information.
• Maintains and updates client records for all Outreach Center services.
• As directed learn to use the FAP/EAP and Outreach I software proficiently.
• Meet members of the general public, greet them cordially and give them general information about the programs.
• Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation.
• Recommend and take applications for supplemental programs without bias; utilizing the agency referral checklist.
• Maintain a daily log of all personal contacts in the course of taking an application and reporting it to the Site Supervisor.
• Work at a steady pace that results in seeing an average of 14 new applicants per day.
• Return all client phone calls in a timely fashion.
• Assist home bound clients in completing applications when assigned.
• Perform outreach duties as needed, either by phone or in the field.
• Ability to stand for extended periods of time, and lift/carry/move heavy items.
• Be available to cover other Outreach Center offices in Hillsborough or Rockingham Counties as needed.
• Be available for occasional evening or weekend hours during heavy workload periods as needed to ensure program compliance.
• Assist with answering calls or returning messages during heavy call volume times or when receptionist is not available.
• Must possess a valid driver’s license and be able to travel when needed.
• Will maintain professional boundaries with all current, past, and prospective clients, and maintain the confidentiality of clients and staff, in accordance with SNHS policy and procedure.
• Abide by all SNHS Safety policies and procedures.
• Present professional and positive image as a representative of SNHS.
• Responsible for having adequate knowledge of all SNHS programs and will gather sufficient intake information to make referrals to other SNHS programs which are beneficial to the client and his/her family.
• Perform other related duties as required.

REQUIRED SKILLS AND ABILITIES:

• The incumbent must have the ability to work with clients and co-workers in a professional, confidential and respectful manner.
• Incumbent must possess very good verbal and written communication, math, data entry and interviewing skills.
• Proficiency with computers and basic programs required.
• Must have the ability to work as part of the outreach team, keep cordial relations with co-workers and have the ability to adjust to changing procedures.
• Ability to stand for extended periods of time, and lift/carry/move heavy items.
• Possess the ability to work efficiently and rapidly with minimal supervision under heavy pressure.
• Be physically able to sit at a computer for the extent of the work day.
• Reliable transportation is necessary.
• Ability to speak a second language is a plus.

EDUCATION AND/OR EXPERIENCE:

• High School diploma or GED and 6 months experience with social /community services or related field.
• Degree in related field may substitute for 1 year of experience.

PREFERRED EXPERIENCE:

• Experience working with the general public, particularly the elderly, disabled and low income population.

Southern New Hampshire Services is an Equal Opportunity Employer